Resolved
We have resolved this issue.
Monitoring
The upstream provider has recovered and background processing has resumed. We are now working through a backlog of queued jobs, which is steadily clearing.
Customers may still see delayed feedback, conversation processing or QA results until the backlog fully clears, which we expect shortly.
Investigating
We are aware of an upstream provider outage affecting our ability to process backgrounds across the job. This affects all parts of the product (Training, Quality and Assessments) in particular feedback and conversation processing.
